AI Suite

NIT Support Agents

In today's world, organizations operate in a context where speed is a requirement, not just an advantage.
Every day, teams handle a growing volume of requests — often repetitive, low-value, and unevenly distributed — creating slowdowns, inconsistent response times, and processes that struggle to keep pace with the business.

This need gave rise to our AI suite, "NIT Support Agents": a new generation of agents, designed to strengthen processes and make organizations faster and more efficient, stepping in exactly where traditional workflows show their limits.

Discover the Models
NIT Support Agents Illustration
Models

Available Models

AI solutions ready to be trained and integrated into your business procedures

GDO Vendors Agents

This agent model was designed to speed up and support the on-boarding of new vendors and the management of supply relationships.

It guides commercial partners according to company procedures, answering questions on document uploads, technical data sheets, deadlines, logistics, and more.

  • 70% reduction in vendor entry and validation times.
  • 24/7 multilingual support for interacting with foreign manufacturers.
  • Integration with existing systems (ERP, management software, etc.).
  • Automated first-level verification of document compliance.

Interaction Simulation

What documents are needed to register a new frozen food line?
To list frozen products in your assortment, you need to attach the updated IFS/BRC certificate and the completed HACCP technical sheet. I can provide you with the standard template if you need it.
Yes please, send it to me here.
Here's the download link: Template_Scheda_Surgelati_v4.xlsx. Fill out the sheet and upload it back into this chat for the preliminary check.

Helpdesk Agents

Always-available support agents that learn from your digital processes and guide stakeholders through their daily tasks.

Trained on company manuals and internal wikis to independently resolve users' most frequent questions.

  • 65% autonomous resolution rate for repetitive, low-level requests.
  • Drastic reduction in wait times needed to receive support.
  • Direct integration with business systems.
  • Automated escalation with full context handover to the human team for critical cases.

Interaction Simulation

The delivery arrived on time, but some products are missing. What should I do?
You need to report the discrepancy right away through the company portal. I'll guide you step by step: log into the portal, open the "Ticket" section, and start the report. Would you like me to send you the direct link?
Yes, please send me the link, thanks.
Perfect! Here's the direct link: Ticket. Fill out the form with the details of the missing products and attach any documents or photos. Once submitted, you'll receive an email with the ticket number for tracking.

HR Agents

AI agents dedicated to human resources, handling the automation of employee onboarding, training, and support for information on company rules and procedures.

Guides new hires through their first days in stores or corporate offices, providing instant answers on safety procedures, benefits, policies, and training.

  • Interactive, on-demand initial training.
  • Instant access to the company's internal regulations.
  • Support in gathering documentation (contracts, certificates).
  • Minimized procedural errors during the first weeks on the job.

Interaction Simulation

How can I submit a vacation request for August?
You can request vacation by logging into the company HR portal and submitting your request by the 15th of the previous month. Keep in mind that during peak months (July-August), vacation requires prior approval from your Manager.
I also lost the form for declaring dependent family members.
No problem, you can download the editable PDF file by clicking here: Modulo_Carichi_Famiglia.pdf. Once filled out and digitally signed, you can upload it to your personal area.
Benefits

Why Choose Our AI Suite

Immediate benefits from adopting AI agents in your processes

Innovation

A corporate image that speaks of innovation, not waiting times.

Speed

Instant assistance: faster processes and more efficient internal teams.

Efficiency

Optimized business productivity and reduced operating costs.

24/7 Support

Always active, consistent, and aligned with company policies, even during peak periods.

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